Privacy Policy

Your privacy is important to Enchanted Threads. This privacy policy describes how we collect, use, and protect your personal information when you visit our website or use our services. Enchanted Threads is located on E Cedar Street in Goodlettsville and specializes in custom embroidery and personalized goods.

We may collect the following types of personal information:

• Contact Information: Name, address, email address, and phone number.
• Payment Information: Credit card details or other payment information when you make a purchase.
• Order Information: Details about the custom embroidery, patches, monogramming, vinyl lettering, heat-press work, and related gifts you order.
• Website Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
• Communications: Records of any communications you have with us, whether through email, phone, or our contact form.

We use your personal information for the following purposes:

• Order Fulfillment: To process and fulfill your orders for custom embroidery and personalized goods.
• Customer Service: To respond to your inquiries and provide customer support.
• Payment Processing: To process payments for your orders.
• Website Improvement: To analyze website usage data and improve the functionality and user experience of our website.
• Marketing Communications: To send you promotional emails about our products and services, special offers, and updates. You can opt-out of these communications at any time.
• Legal Compliance: To comply with legal obligations and regulations.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using secure server software (SSL) to encrypt sensitive information.
• Storing personal information on secure servers.
• Limiting access to personal information to authorized personnel only.
• Regularly updating our security systems to protect against emerging threats.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We may share your personal information with the following third parties:

• Payment Processors: To process payments for your orders.
• Shipping Providers: To ship your orders to you.
• Service Providers: To assist us with website hosting, data analysis, email marketing, and other services.
• Legal Authorities: If required by law or legal process.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your computer or mobile device when you visit our website. We use cookies for the following purposes:

• Essential Cookies: To enable core functionality of the website, such as navigation and access to secure areas.
• Analytics Cookies: To collect information about how you use our website, such as which pages you visit and how long you spend on each page. This information helps us improve the performance of our website.
• Marketing Cookies: To track your browsing behavior and show you personalized ads based on your interests.

You can control cookies through your browser settings. You can choose to disable cookies or receive a notification each time a cookie is set. However, please note that disabling cookies may affect your ability to use certain features of our website.

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for marketing purposes.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at our location on E Cedar Street in Goodlettsville, or through our website’s contact form.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. Please check this page periodically for updates.

If you have any questions about this privacy policy or our privacy practices, please contact us at our location on E Cedar Street in Goodlettsville, or through our website’s contact form.